Via Yahoo Finance

I bought six tickets for a Steely Dan concert at Wembley for Feb 25. Three of my friends dropped out so I sold their tickets through the online ticket exchange StubHub. They were the most expensive seats in the house at £119 each.

I forwarded StubHub the electronic tickets and it said they would be sent to the buyer. After the event I learnt that the ticketholders were refused entry and so I would not be paid and I would also be fined £25 by StubHub.

I remember two of the seats being occupied at the concert – so what has gone on here? I have written to StubHub but received no reply.

KT, Berkshire

After I contacted StubHub it quickly worked out what went wrong. After you sent the tickets to be resold to StubHub, you lost the email containing the tickets and contacted the venue to issue replacements.

All of the tickets were reissued and those in the previous set, including the three you sold on, were invalidated.

When the StubHub ticket buyers presented the old tickets at Wembley, they were turned away.

However, as a gesture of goodwill, StubHub has agreed to refund your money and waive the fine, for which you are very grateful.

A spokesman for StubHub said: “StubHub’s FanProtect Guarantee means if a ticket is not valid, the fan receives their money back or a replacement ticket of equal or better value. The buyer received a full refund and on this occasion we have also issued a payment for the tickets to Ms T as a gesture of goodwill.”


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