Lloyds, Halifax, and Bank of Scotland customers locked out of accounts on New Year’s Day
The three companies, all part of Lloyds Banking Group, apologised and said they were working to get online services up and running as soon as possible.
Customers began complaining about being unable to access their accounts from around 4am on New Year’s Day. Websites and mobile banking services via smartphone apps have all been “unavailable”.
The three major UK banks all posted the same message on Wednesday morning: “We know our customers are having issues with internet and mobile banking. We’re sorry about this and we’re working to have it back to normal soon.”
With 22 million current account customers, Lloyds Banking Group is the largest provider of “basic” bank accounts in the UK.
More than 11 million customers Lloyds Banking Group customers use its digital banking services, with over six million using their mobile phone. The representative for the banking group said could not confirm whether all 11 million were affected by the crash.
Hundreds of customers took to social media to express their frustration.
One wrote on Twitter: “Will online banking be back up for tomorrow? It’s direct debits day for most people tomorrow and how can they know what’s going on their accounts if they can’t see it?”
We know our customers are having issues with internet and mobile banking. We’re sorry about this and we’re working to have it back to normal soon.
— Lloyds Bank (@LloydsBank)
Another wrote: “Any chance of an estimated time this might be resolved as I need to send money to my son who needs to get back from Liverpool?”
Many complained they had not been given any “timescale” for when online services will be back up and running again.
All three banks said any customers who urgently need to transfer funds could do so over the phone. Lloyds Bank also explained there were “no issues” using cards at ATMs, while Halifax said card payments were going through fine.